FAQ


a
Yes, we provide detailed assembly videos, user manuals, and online technical support to ensure smooth setup and operation for end users.

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Yes, sample orders are available for quality verification. The sample fee and shipping costs are prepaid but can be refunded when a bulk order is placed.

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We offer a 1-year warranty; during this period, we will ship replacement parts free of charge for any quality-related issues.

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We accept 30% T/T in advance, with the balance payable before shipment, or a sight L/C, offering global buyers secure and flexible payment options.

a
Yes, we offer comprehensive OEM and ODM support, including logo printing, packaging design, and product customization to meet customer specifications.

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Our products have been certified to CE, RoHS, GS, and ISO standards, ensuring compliance with European and international safety and environmental regulations.

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If the goods are in stock, the delivery time is 7–10 days; if not, it will take 15–30 days, depending on the quantity, with transparent production tracking provided.

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The minimum order quantity is 1 for strength-training equipment sets and 5 for treadmill or exercise-bike sets, making it easier for new buyers to start with small orders.

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We are a factory with over 10 years of direct manufacturing experience in fitness equipment, rather than a trading company. This enables us to offer competitive pricing and comprehensive quality control.

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